Support
Drum Corps International Fan Network Schedule and Support Section
General Frequently Asked Questions
General FAQs
| What is the Drum Corps International Fan Network and how does it work? |
| What internet connection speed is recommended for best use of the entire site. |
| Can the OnDemand video player be viewed in full screen? |
| Will I be able to view Live Webcasts in full screen? |
| Will the live Internet broadcasts from events be viewable on the Fan Network portal? |
| What is the main focus of the Spotlight tab? |
| What is the main focus of the On The Field tab? |
| What is the main focus of the Off The Field tab? |
| What is the main focus of the Podcasts tab? |
Video Frequently Asked Questions
Video Downloads
| How much do Video Performance Downloads (VPDs) cost? |
| What is the recommended device for optimum viewing experience? |
| What software do I need to play VPDs? |
| Will VPDs play on Windows Media Player? |
| What if I have an older system and can't install QuickTime? |
| In what file format are VPDs encoded? |
| What video size are VPDs encoded in? |
| What is the average file size of a VPD? |
| How long will it take to download a file? |
| How do I transfer my VPD into iTunes? |
| Will VPDs play on my iPod? |
| How do I convert my VPD into the optimal iPod settings? |
| I can't completely download my purchased VPD. |
| Do I need a broadband connection to download VPDs? |
| How do I download the product I purchased? |
| Will other performances be offered as VPDs in the future? |
| Will current or previous year performances be offered in VPD format? |
| How do network firewalls affect the download process? |
| How will popup blockers affect the download process? |
| I use a download accelerator. Will that make my downloads go faster? |
| I use a dial-up accelerator. Will that make my downloads go faster? |
onDemand Video
| What software do I need to watch on-Demand Videos? |
Audio Frequently Asked Questions
Audio Downloads
| How much do Audio Performance Downloads (APDs) cost? |
| What file format are DCI.org audio downloads? |
| How do I download the product I purchased? |
| Can I download products I've purchased onto multiple computers? |
| Can I download several downloads all at once? |
| How many days do I have to download a performance after I have purchased it? |
| How long does it take to download music? |
| The product I downloaded is incomplete. Can I download again? |
| What happens if my connection to the Internet is interrupted during a download (i.e. a power outage)? |
| Where on my computer are the downloads saved? |
| Where should I backup my download? |
| Do I need to adjust the settings of my Windows Media Player? |
| What computer should I use to download my music? |
| How do network firewalls affect the download process? |
| How will popup blockers affect the download process? |
| I use a download accelerator. Will that make my downloads go faster? |
| I use a dial-up accelerator. Will that make my downloads go faster? |
Audio Streaming
| My audio stream just stopped. What do I do? |
| Will the audio streams work from behind a firewall? |
| Which port(s) should be open on the firewall to be able to play these streaming audio files? |
| Can I stream audio files on my PC and Mac? |
| Why are my audio streams skipping or pausing during playback? |
Live Webcast Frequently Asked Questions
Live Streaming
| How do I make the video full screen? |
| I'm using Internet Explorer 8 with the Yahoo! Toolbar and am having trouble viewing videos. What can I do? |
| What are your minimum system requirements? |
| I am an AOL customer. Can I use the AOL browser to view the Live Webcast? |
| Are you a Norton Internet Security or Personal Firewall user? |
| I connect to the internet by Satellite. Can I watch the Live Webcast? |
| Can I close my browser and come back to the streaming video throughout the day? |
| Do I need a broadband connection to view content? |
| Why is my video still choppy when I meet all of the minimum system requirements? |
| Can I watch this video stream on a wireless network? |
| What if I do not have a broadband connection? |
| I need help! How do I contact support? |
| Can I share my Live Webcast login with my family or friends? |
The Fan Network
110 W. Washington St., Suite C
Indianapolis, IN 46206
110 W. Washington St., Suite C
Indianapolis, IN 46206
Your support request will be answered during normal business hours (Mon-Fri 8:30 - 5:00 PM EST). If you require technical support during a live event please use the LIVE CHAT support system that will be located on the front page of the Fan Network.